Call Us: 970-243-2929

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Frequently Asked Questions

  1. Do you have free pick-up or delivery?
  2. Will you work on site?
  3. Do you have references?
  4. Is it worth it?
  5. What are those tassels hanging on your pants?
  6. Why do you not list your address in your advertising or on the website?
  7. Do you fix recliners?
  8. Can you fix pieces that are split or shattered?
  9. What forms of payment do you accept?
  10. Do you do this full time?
  11. How long have you been doing this?
  12. What is your lead time?
  13. How long does it take once you start?
  14. Will you forget me if I'm waiting?
  15. Do you repair commercial pieces?
  16. Do you have a dip tank?
  17. What kind of glue do you use?
  18. Can I buy some glue from you?

Answer for 1. Do you have free pickup and delivery?

No. There is no such thing as free delivery anyway. My dad taught me a long time ago that there is no such thing as a free lunch. It is either built in to the prices or rates for whatever you buy, or it is charged separately. Instead of raising our rates so that everyone pays some for pick up or delivery, we just charge those persons who need the service. Considering what is involved, if you have to pay, it is more than worth it.

Answer for 2: Will you work on site?

We will but it costs more money. We are not a mobile repair shop, and besides there's a bunch of stuff we can't do on site even if we wanted to such as stripping. But if, say for instance, a restaurant needs a bunch of chairs rebuilt (reglued) then we can tool up and travel. That type of job ends up being more cost effective for everyone.

We charge for each trip back and forth, and we don't always know what we will need. There are at least two trips needed, plus the time for the work. So on smaller jobs it usually costs more than it's worth.

Answer for 3: Do you have references?

Well, we do but we don't like to hand out client's contact information, especially in this day and age of identity theft and bothersome telemarketers. So we don't do that. This web site is our best reference, and word of mouth advertising is a close second. Or maybe it's the other way around.

Besides, if we had to (and many people who use references do exactly this) we would hand pick a few that happened to be happy with what we did and you'd never hear from the disgruntled people anyway.

You can call us and ask any questions you like in addition to perusing this site and that should help the most. In our shop you deal direct with the craftsman/owner, because we don't have any employees, and each project gets all our attention from start to finish. Our quality standards are very high, and it frequently costs us money because we would rather do something and not charge for it than let the item go out part-done, unless that's what the client ordered.

Answer 3:

There is only one person who can answer that question, and that is you.  When we are asked if some piece of furniture is worth re-gluing or re-caning or refinishing, we always ask in return, "I don't know.  Is it worth it?"

After all, you can buy a brand new piece, and after you get it home you can't sell it even the next day for what you paid for it.  So furniture is not really an investment, and isn't really evaluated (most of the time) on whether or not it will return the money you paid for it.  People buy furniture for all sorts of other reasons.  It goes with the decor, or it matches other pieces, or it is unique, it's the most comfortable or visually stunning piece you have ever experienced, or you just plain like it, are all good reasons we have for parting with our hard-earned cash to buy furniture.  When you evaluate older furniture you can add in sentimental attachment and intrinsic value (some antiques are worth a lot of money to the right buyer).

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Answer 4:

We are whole-Bible Christians. This means we try to read and do the whole of the Word. You can see the whole-Bible web site at www.wholebible.com for an in depth explanation if you want.

The tassels come from the Bible (Numbers 15:37,38) and are supposed to act as reminders to follow God's Ways and not our own. He instructed all His kids to wear tassels on their garments, including one thread of blue, for this purpose, and since we are His kids we figure we should do it. The style we wear is borrowed from our Jewish brothers and sisters. I borrowed the style because they look neat to us and it's not a lot different than a San Diego Chargers jacket or a Denver Broncos hat. We are rooting for our team.

And before we get shot by Broncos fans, we will say that we still root for the Chargers (sort of) because we are not fair weather fans.

Answer 5:

We are in and out a bit with estimates and such, and other people come in to drop off their furniture. Sometimes we might be in the middle of something and cannot stop. We like to give our undivided attention to each client, so we try to space things accordingly. It is best to schedule an appointment so we can be here at the same time. Call 970-243-2929 to make a time.

Answer 6:

Generally, no, except for office chair mechanisms. We do some upholstery, but a lot of broken recliners are of the budget variety and cost more to fix than a new one would cost. We don't fix recliner mechanisms. If you know the brand, there might be a retail outlet in town that handles it and will know what to do to get you fixed up, so give them a call. Sometimes, if the wood frame is broken, and we can reach it without undoing the upholstery, then we will try to fix it.

Answer 7:

Yes. We prefer to save as much of the original wood as possible, and our gluing system is perfect for filling in gaps and putting toothpicks back together. So save all the pieces you can, and bring them on in. Click on the button below to find out more.

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Answer 8:

We used to accept credit cards, but cannot any longer due to huge fee increases on small businesses. Cash still works, and checks are okay too.

Answer 9:

No. We don't advertise heavily, and there is only a small demand locally for our services. Plus we are not getting any younger, and the work is hard on the body. Our lead time therefore is somewhat long.

Answer 10:

As a business, about 14 years as of 2016. But we've been doing woodworking, carpentry, and fixing things for as long as we can remember.

Answer 11:

One slight drawback to using our services is a typical back log of several months or more. Many people are okay with this wait time, but some need repairs quicker. To speed things up we offer a priority placement (moving the repair to the top of the list) for a small charge of $35.00, which is in addition to the repair charges. Larger jobs are about 10% of the invoice. This way all our other clients have more understanding if someone needs to 'take cuts.'

We try to work with your time frame as much as possible. If one project has been sitting in the garage or the barn for a few years and doesn't need to be done right away, and another is needed for a wedding or anniversary, we will try to get the piece with higher need done before the one with the lower need. So we constantly juggle. If you need something done quicker, let us know and we will try to accommodate you as best we can.

Answer 12:

Not long. For gluing chairs, anywhere from a few days to a week or so, and for refinishing, about a week to two weeks. This depends on how many unknown problems might pop up.

Answer 13:

No. If you are on the waiting list (so you can use your furniture until we can work on it) we will not forget you. We put your name and number on a work order and put it in line with the others. When we get to your work order we will call to tell you we are ready. Some people get tired of waiting and take care of the work some other way. But if you want us to put you in the work order stack we will make sure to call. Sometimes it takes a while, but please be patient with us.

Answer 14:

Yes, but not much. Commercial pieces of furniture tend to be disposable, and most of the time buying new pieces is less expensive than fixing old ones. Also, places like restaurants (at least most of them) tend to redecorate every few years and just throw stuff away or donate it, and the chains have traveling crews that do repairs for them.

We do a lot of moving damage repair and office chairs, though, which usually falls under the commercial heading. But even this work tends to be a little more cut-and-dried than normal, because the dollar value plays a larger roll in determining whether or not repairs are recommended.

Answer 15:

No. We use something called a 'flow over system' for stripping wood. This is where we pump the stripper over the wood and allow it to sit, then repeat until the finish is gone. The excess stripper is recirculates. Dip tanks are expensive to fill with stripper, and getting rid of the sediment is more difficult. Plus, soaking wood in stripper is not the best way to treat it, and many pieces of furniture are just too big to lift in and out of the tank.  For more on stripping, click on the button below.

More Stripping

Answer 16:

It's a secret, so we can't tell you or I'd have to kill you. No, we're kidding. About the killing part, anyway. Some people have guessed what general type of glue we use, but just guessing the category is not enough. The glue must be flexible, strong, gap filling, and have a long working time. This will reduce your guessing somewhat, but still won't get you in the money. The category is pretty common but you won't find our formula in the hardware store. Sorry, but we don't get more specific than this.

Answer 17:

Um...no, sorry. First, because it's not just buying the glue, it's knowing how to work with it, and we are not going to give seminars. Even if we charged for them we'd be making it much harder for ourselves to make a living. Second, because you ain't gonna like what it costs - right now about $100.00 dollars a gallon and pretty much sold in a two gallon size. Third, it's a trade secret and no one who owns one of those wants to let 'em out of the bag.